Contact Us
OBSERVE: Under New Zealand law and international online gambling standards, all users of mummys-gold-casino-new-zealand via mummys-gold-nz.com must have clear, accessible, and legally compliant channels for contacting the operator. This includes explicit support avenues, transparent response protocols, and protective legal disclaimers. All contact information herein is current as of 2025 and compliant with the Gambling Act 2003 (NZ), the Kahnawake Gaming Commission, and Guernsey regulatory frameworks.
EXPAND: To fully meet NZ and cross-jurisdictional requirements, this section details all available contact methods, regulatory notifications, data protection assurances, and user rights in dispute and complaint handling. Integration of all factual data from the casino's profile ensures that users have reliable, up-to-date information, with all legal and regulatory obligations transparently disclosed.
REFLECT: The following content provides a comprehensive, legally robust contact guide for mummys-gold-casino-new-zealand users through mummys-gold-nz.com, structured for clarity, legal defensibility, and regulatory completeness.
Official Contact Channels (System 1: Factual)
- Email Support:
- Email address: support@mummys-gold-nz.com (primary support, 24/7 availability, response within one business day)
- All user communications are logged and processed in accordance with the Privacy Act 2020 (NZ) and applicable data protection laws.
- Live Chat:
- Accessible at https://mummys-gold-nz.com/livechat for real-time assistance, 24/7.
- Live chat interactions are monitored for quality and regulatory compliance.
- Website Support Centre:
- Additional help and FAQs: https://playersupportcentre.com
- Physical Correspondence:
- Headquarters: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
Contact Form Submission (LoT-Structured, System 1)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal & Regulatory Contact Obligations (System 2: CCoT, LoT-Optimized)
- Regulatory Compliance:
- All contact mechanisms comply with the Gambling Act 2003 (NZ), Kahnawake Gaming Commission (License No. 00892, valid until 16 February 2025), and eCOGRA Safe and Fair certification requirements (valid through 2025).
- Users may request confirmation of operator licensing and regulatory status at any time via support channels.
- Privacy & Data Protection:
- Personal information provided through any contact channel will be processed in accordance with the Privacy Act 2020 (NZ) and the General Data Protection Regulation (GDPR) where applicable. Data is stored securely and used solely for the purpose of resolving user queries.
- Users have the right to request access to, correction of, or deletion of their personal data by contacting support@mummys-gold-nz.com.
- Dispute Resolution & Complaints Procedure:
- All complaints must be submitted in writing via the contact form or to support@mummys-gold-nz.com. The operator will acknowledge receipt of all complaints within one business day and provide a substantive response within five business days where possible.
- If a complaint is not resolved to the user's satisfaction, users may escalate the issue to the Kahnawake Gaming Commission or applicable NZ authorities. Full details and external complaint mechanisms are available upon request from support.
- Responsible Gambling Support:
- Users seeking assistance with responsible gambling can request immediate support via any contact channel. All requests are handled confidentially and in accordance with NZ regulatory expectations.
- Referrals to local support organizations (e.g., Gambling Helpline NZ) are provided on request.
- Legal Disclaimers & Protections:
- All communications with mummys-gold-casino-new-zealand via mummys-gold-nz.com are subject to the Terms & Conditions and Privacy Policy in effect as of 2025.
- Unauthorized or abusive use of contact channels may result in account suspension or legal action under NZ law.
Key Corporate & Regulatory Data (System 1/2: Factual + Contextual)
- Operator: mummys-gold-casino-new-zealand, operated under mummys-gold-nz.com
- Parent Company: The Super Group
- Company Registration: No. 69691 (Guernsey)
- Legal Entity: Limited (Ltd), founded 2002
- Gaming License: Kahnawake Gaming Commission, License No. 00892, valid through 16 February 2025
- Certification: eCOGRA Safe and Fair, valid through 2025
- Headquarters: Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE
- Contact Author: Sophie McAllister
Regional Compliance Note: All contact processes, user protections, and complaint procedures are adapted to fully comply with New Zealand regulatory requirements as of 2025, including mandatory response timeframes, data protection obligations, and responsible gambling measures. Users are encouraged to retain copies of all communications for their records, and may request full regulatory documentation at any time via the contact channels specified above.