Privacy Policy

This Privacy Policy explains how mummys-gold-casino-new-zealand (operating exclusively via mummys-gold-nz.com) collects, uses, and protects personal information of players and website visitors in New Zealand. The Policy applies to all users accessing services on mummys-gold-nz.com and is effective as of 6 November 2025.

Who We Are

OBSERVE: The operator of mummys-gold-casino-new-zealand is a licensed, internationally regulated company.
EXPAND: Legal and contact information is provided to ensure full transparency and regulatory compliance in NZ.

• Legal Entity: The Super Group Ltd, registered in Guernsey (Company Number: 69691), with its legal address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, GY1 2QE.
• Gaming License: Licensed by the Kahnawake Gaming Commission (License No. 00892, valid until 16 February 2025).
• Data Protection Officer (DPO): For privacy-related matters, please contact Sophie McAllister at support@mummys-gold-nz.com.
• Support Channels: Online support via live chat or playersupportcentre.com.

REFLECT: This section ensures users can verify the operator's legitimacy and contact the appropriate department for privacy or support inquiries.

What Personal Data We Collect

OBSERVE: mummys-gold-casino-new-zealand collects data required for user verification, service provision, compliance, and security.

• Personal Data: Full name, date of birth, email address, physical address, telephone number, account credentials.
• Technical Data: IP address, device identifiers, operating system, browser type, access times, usage logs.
• Payment Data: Bank account details, credit/debit card information, transaction records, withdrawal and deposit history.
• Behavioral Data: Betting history, gameplay activity, session duration, clickstream data, responsible gambling interactions.
• Cookies & Tracking Technologies: Session and persistent cookies, third-party analytics, advertising pixels.

EXPAND: Data is collected directly from users, through automated systems, and via third-party integrations for regulatory and operational purposes.
REFLECT: Comprehensive data categories ensure full compliance with NZ privacy law and gambling industry standards.

Legal Basis for Processing

OBSERVE: Data processing at mummys-gold-casino-new-zealand is grounded in clear legal bases.

1. User Consent: Processing for marketing communications, cookies, and optional features relies on explicit user consent, which can be withdrawn at any time.
2. Contractual Necessity: Data required to create and manage user accounts, process payments, and deliver gaming services is processed to fulfill contractual obligations.
3. Legal Compliance: Personal data is processed to meet obligations under NZ law, including Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gambling regulations.
4. Legitimate Interests: Processing for fraud prevention, service improvement, analytics, and network security is justified by the legitimate interests of mummys-gold-casino-new-zealand, provided such interests do not override user rights.

EXPAND: All processing activities are balanced against user privacy rights and subject to ongoing review.
REFLECT: Ensures lawful, fair, and transparent processing as mandated by NZ and applicable international standards.

Regional Compliance Note: All legal bases are interpreted in accordance with the NZ Privacy Act 2020 and associated gambling regulations.

Purpose of Processing

OBSERVE: Data is used solely for legitimate operational, legal, and commercial objectives.

• Service Provision: To register accounts, verify identity, process transactions, and provide access to gaming services.
• Compliance: To comply with legal obligations, including KYC, AML, and reporting requirements.
• Service Improvement: To analyze user behavior, enhance platform performance, and improve user experience.
• Marketing: To send promotional communications where consent has been provided, including newsletters and special offers.
• Fraud Prevention: To monitor, detect, and prevent fraudulent activities and maintain system security.

EXPAND: Processing is limited to purposes clearly communicated to users, with opt-out options for marketing and analytics.
REFLECT: Processing is always proportionate, justified, and transparent.

Disclosure & Sharing

OBSERVE: mummys-gold-casino-new-zealand discloses personal data only to trusted third parties and in compliance with legal obligations.

• Payment Partners: Data is shared with financial institutions and payment processors necessary for transaction fulfillment.
• Service Providers: Third-party technical, hosting, analytics, and support providers under strict data protection agreements.
• Regulators: Disclosure to regulatory authorities (e.g., Kahnawake Gaming Commission, NZ authorities) when legally required.
• Affiliates: Data may be shared across The Super Group Ltd entities for operational consistency and compliance.
• Advertising Networks: Only with explicit user consent, information may be shared for targeted marketing and analytics.

EXPAND: All third parties are contractually obliged to ensure confidentiality and data security.
REFLECT: No data is sold or shared with unrelated parties without user consent.

International Transfers

OBSERVE: Some data may be processed outside New Zealand, including in Guernsey, Canada (Kahnawake), or other jurisdictions where service providers operate.

• Safeguards: International transfers are governed by Standard Contractual Clauses, adequacy decisions, or equivalent legal mechanisms to ensure data protection.
• Provider Obligations: All service providers processing data overseas are contractually bound to maintain NZ-level data protection standards.

EXPAND: Users are informed of cross-border transfers and the measures taken to safeguard their data.
REFLECT: International data movement is minimized and always subject to robust legal and technical protections.

Regional Compliance Note: NZ Privacy Act 2020 requirements for overseas data disclosures are strictly observed.

Data Retention

OBSERVE: mummys-gold-casino-new-zealand retains personal data only as long as necessary for regulatory, contractual, and legal purposes.

• Personal Data: Retained for up to 5 years after account closure or final transaction, in line with AML and KYC requirements.
• Transactional Data: Retained for statutory periods to meet financial and tax obligations.
• Marketing Data: Retained until consent is withdrawn or after 2 years of inactivity.
• Deletion Criteria: Data is deleted upon user request, expiration of retention period, or when processing purposes are fulfilled, unless otherwise required by law.

EXPAND: Data minimization and regular reviews ensure no unnecessary retention.
REFLECT: Retention policies are transparent and strictly enforced.

Your Rights

OBSERVE: Users of mummys-gold-casino-new-zealand via mummys-gold-nz.com are entitled to extensive privacy rights under NZ law, with reference to international standards.

1. Access: You can request a copy of your personal data held by us at any time.
2. Correction: You may request the correction of inaccurate, incomplete, or outdated information.
3. Deletion: You may request deletion of your data where permitted by law, such as after account closure or withdrawal of consent.
4. Restriction: You may request that certain processing activities are limited while a dispute is resolved.
5. Objection: You may object to data processing for direct marketing or on grounds relating to your particular situation.
6. Data Portability: You may request your data in a structured, commonly used format for transfer to another provider.
7. Marketing Consent: You may withdraw consent for marketing communications at any time without affecting your account or other services.

Procedures: To exercise your rights, email support@mummys-gold-nz.com or use the live chat function. Requests are processed within 30 days, free of charge. Additional identification may be required for security.

EXPAND: All rights are exercised in accordance with the NZ Privacy Act 2020 and aligned, where relevant, with GDPR best practices.
REFLECT: User empowerment and transparency are core principles.

Cookies & Tracking Technologies

OBSERVE: mummys-gold-casino-new-zealand uses cookies and similar technologies for functionality, analytics, and marketing.

• Session Cookies: Essential for secure login and gameplay; expire upon browser closure.
• Persistent Cookies: Enhance user experience by remembering preferences and login status; retained for a defined period.
• Third-Party Cookies: Enable analytics and targeted advertising; set by trusted partners only with user consent.

Managing Cookies: You may manage or disable cookies via your browser settings or the internal control panel on mummys-gold-nz.com. Disabling some cookies may affect site functionality.

EXPAND: Full cookie information and opt-out mechanisms are available in the site's Cookie Policy.
REFLECT: Cookie practices are transparent, user-friendly, and compliant with NZ and international standards.

Data Security

OBSERVE: mummys-gold-casino-new-zealand implements rigorous data security measures to protect user information.

• Encryption: All data in transit is protected by TLS 1.2+ protocols; data at rest is encrypted using industry standards.
• Access Controls: Multi-factor authentication and strict access management limit data access to authorized personnel only.
• Security Audits: Regular internal and external audits ensure ongoing compliance with ISO 27001 and SOC 2 standards.
• Staff Training: Comprehensive training and awareness programs for all employees handling personal data.
• Incident Response: Documented procedures for identifying, reporting, and mitigating data breaches, with user notification obligations.

EXPAND: Security practices are continuously reviewed and improved in alignment with evolving threats and regulatory requirements.
REFLECT: Data protection is a core operational priority at mummys-gold-casino-new-zealand.

Complaints & Contacts

OBSERVE: mummys-gold-casino-new-zealand provides clear channels for privacy complaints and inquiries.

1. Initial Contact: Email support@mummys-gold-nz.com or use live chat to submit a complaint or privacy-related concern.
2. Procedure: Complaints are acknowledged within 5 business days and resolved within 30 days, wherever possible. If further investigation is needed, you will be notified of expected timelines.
3. Escalation: If you are unsatisfied with the response, you may escalate your complaint to the New Zealand Privacy Commissioner at www.privacy.org.nz or phone 0800 803 909.

EXPAND: Users may also contact relevant EU or Mexican supervisory authorities where applicable for cross-border matters.
REFLECT: mummys-gold-casino-new-zealand is committed to transparent, fair complaint resolution.

Updates

OBSERVE: This Privacy Policy may be updated to reflect legal, operational, or technological changes.

• Notification Procedures: Users will be notified of material changes via email, website banners, and account dashboard alerts.
• Advance Notice: For significant changes, at least 30 days' advance notice will be provided before the new policy becomes effective.
• User Options: Users may object to changes or close their accounts if they disagree with updated terms.
• Version Control: Last updated: 6 November 2025. A changelog of material amendments will be maintained and available on request.

EXPAND: All updates are designed to enhance user protection and comply with evolving NZ privacy law.
REFLECT: Users are encouraged to review the Privacy Policy periodically to stay informed about data protection practices.